Ethiopian Airlines has introduced a mobile app and chatbot-assisted shipment tracking service to enhance cargo customers’ experience.

The mobile app, which is now available for both Android and iOS platforms, will bring convenience to Ethiopian cargo and logistics services customers through a range of self-service features including checking flight schedule, cargo tracking and charter requests at the swipe of a finger, while the Ethiopian chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram.

“As a customer-centric airline, we always seek ways to better serve our customers and bring more digital options to their fingertips,” says Miretab Teklaye, Director, Group Integrated Marketing Communications at Ethiopian. “The newly unveiled cargo mobile app and chatbot-assisted cargo tracking service will bring convenience for our customers allowing them to access real-time updates about their shipments and to process their charter requests. As the number of mobile apps and messaging platforms users grows globally, we will leverage our in-house digital capabilities to further elevate customers’ experience by taking our digital service to the platforms of their choice.”

Users can download Ethiopian cargo mobile app from Play Store and App Store.

Ethiopian Airlines (Ethiopian), which made its inaugural flight over 70 years ago, has become one of the continent’s leading carriers in terms of efficiency and operational success, serving 127 international passenger and cargo destinations across five continents.

The carrier is currently implementing a 15-year strategic plan aimed to see it become the leading aviation group in Africa with seven strategic business units: Ethiopian International Services; Ethiopian Cargo & Logistics Services; Ethiopian MRO Services; Ethiopian Aviation Academy; Ethiopian Ground Services, Ethiopian Express Services and Ethiopian Airports.

Source: Aptantech

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